FAQs

FREQUENTLY ASKED QUESTIONS

CLICK QUESTION FOR ANSWER
What is the process to get the moving company onto base to deliver my home goods?
The process for your home goods delivery has been updated. Now, members should email 97 SFS at 97SFS.S5D@us.af.mil with the company name, date of arrival, your address, and dates of pass. Lastly, make sure the email is signed and encrypted. A video with more information about the new procedures can be found here.
Why isn’t the Jasmine Gate open? Can we open it in the mornings to make traffic flow onto base quicker?
Wing leadership has looked into this thoroughly have decided to not reopen it. For more info, please review the video below where Col Leard explains this subject in greater depth. Click here.
Why isn’t there a greater security forces presence at the front gate in the mornings? It’s the busiest time and there is usually a backup.
We have recently looked into this matter and have adjusted the number of defenders during the morning rush. At this time, wait times have significantly decreased with the increase of defenders.
I am PSCing to Altus AFB. Where do I go to in-process?
Before arriving to Altus AFB, you will be assigned a sponsor within your unit who will help you with your move and in-processing. Your sponsor will also provide you with an in-processing check list and reporting location.
What kind of food options are there on base?
At this time, we have Hanger 97, an award-winning dining facility, Club Altus, and the Wild Brew Yonder (Coffee) and the Food Stop located inside the BX. Our commissary also has a variety of food options and sells sushi.
What are the Altus AFB gate hours?
The main gate off of Falcon Road is open 24/7. The south gate, located on Challenger Boulevard, is open Monday-Friday from 0600-1800.
I am a student about to TDY to Altus for training. Where can I get more information for students?
Incoming students can get more information here. Reporting Instructions can be found here and the Student Handbook can be found here. Please send the complete Prerequisite Checklist to: 97TRS.Inprocessing@us.af.mil For questions please contact 97 TRS Student Administration Office at 866-7447 or 5804817446.
Does Altus Air Force Base have Space-A Flights?
Space A flights out of Altus AFB can be found on their Facebook page Altus Passenger Terminal (@altuspassengerterminal)
Can DoD ID holders shop at the Altus Commissary?
We are currently working on getting DoD civilian personnel access to shop at the commissary and BX. We will push out more information when it has become available.
The Giant Voice is hard to understand. Is there a way for spouses to get access to AtHOC notifications?
For the time being, the best way for spouses and dependents to receive Giant Voice notifications is for the member with network access to log onto the AtHOC service on their computer and add their family’s contact information into the system. From there, they will have the option to receive voice or text messages whenever a notification is pushed out.