Exchange spreads Holiday cheer with industry-leading return policy Published Nov. 29, 2012 By Army & Air Force Exchange Service Public Affairs DALLAS -- Nearly 20 percent of Americans will return at least one holiday gift item this holiday season, according to Lavi Industries, a provider of public guidance. To take the stress and confusion out of the return process, the Army & Air Force Exchange Service has extended the terms of its hassle-free return policy for the holidays. The Exchange's standard policy limits returns anywhere from 15 to 90 days with a sales receipt, but the holiday return/exchange policy extends these guidelines through Jan. 31, 2013 for any item purchased between Nov. 1 and Dec. 24, 2012. As is the case year-round, refund requests with sales receipts are processed in accordance with original forms of payment (cash for cash, credit for credit card). Customers who request refunds without sales receipts will receive an Exchange gift card. "We want to make returns as simple as possible for our holiday shoppers," said Chief Master Sgt. Tony Pearson, the Exchange's senior enlisted advisor. "Our relaxed refund policy will guarantee customer satisfaction."